Our Payment Process

Safe, Simple, Transparent

  • Initial 25% Deposit

    A 25% deposit is required to secure your booking and confirm your installation date. This allows us to schedule our fitting team in advance and ensure everything is prepared and reserved for your project.

  • 35% Payment – Materials Delivered

    Once the materials have been ordered for your project, we ask for 35% of the total cost before delivery is made. This ensures everything is ready to go so we can start work smoothly and keep your project on schedule.

  • 40% Payment – Job Completion

    The remaining 40% of your project cost is due once the job is fully completed. This ensures you’re completely satisfied with the finished work before making the final payment.

PAYMENT TERMS & CONDITIONS

(Example Of payment)

1. Contract Price

The total contract price for the bathroom renovation is £4,395 (GBP) unless otherwise stated in writing.

2. Payment Schedule

Payments shall be made in the following stages:

  • Deposit – 25%
    Payable upon acceptance of the quotation. Work will not be scheduled and materials will not be ordered until the deposit has been received and cleared.

  • Materials Stage Payment – 35%
    Payable upon delivery of bathroom materials to site or notification that materials are ready for delivery. This payment covers the cost of materials and associated logistics.

  • Final Balance – 40%
    Payable immediately upon completion of the works and handover of the bathroom.

3. Method of Payment

Payment shall be made by bank transfer, debit/credit card, or secure payment link. Cash payments are accepted only by prior agreement. All payments must be received in full and cleared before progressing to the next stage of work.

4. Late Payment

Any payment not received when due shall be considered overdue. The Company reserves the right to:

  • Suspend works until payment is received

  • Charge statutory interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

  • Recover reasonable costs incurred in pursuing outstanding balances

5. Ownership of Materials

All materials supplied remain the property of the Company until paid for in full. The Company reserves the right to remove unpaid materials from site where legally permissible.

6. Completion & Handover

The works shall be deemed complete when:

  • The bathroom installation is finished in accordance with the agreed specification

  • The site is left in a clean and usable condition

  • The customer is given reasonable opportunity to inspect the works

Minor snagging items or cosmetic touch-ups do not constitute non-completion and do not justify withholding final payment.

7. Fitters & Subcontractors

Fitters and subcontractors are paid upon completion of the works. Final payment from the customer is required to enable settlement of these costs.

8. Variations & Additional Works

Any additional works or changes requested by the customer that fall outside the agreed scope shall be charged separately.
Payment for variations may be required in advance or added to the final balance.

9. Cancellations

If the customer cancels after acceptance of the quotation:

  • The deposit is non-refundable

  • Any materials already ordered or supplied must be paid for in full

  • Labour costs incurred up to the cancellation date may be charged

10. Disputes

Any concerns must be raised in writing within 48 hours of completion.
Payment must still be made in accordance with these terms while any issues are reviewed and resolved.

11. Governing Law

This agreement shall be governed by and interpreted in accordance with the law of Scotland.